Module C: Chatbot / Virtual Concierge

🎯 Purpose

Provide self-service answers to frequent questions before and during the trip, enabling 24/7 guest support and reducing manual workload for crew members.

💬 Integration Options

Chat Widget Platforms

Chatbase
Intercom
Typebot
GPT-based backend

Custom Solution

Lightweight chatbot
Calls n8n endpoints
Embedded in Softr

Middleware Logic

n8n orchestration
Data source routing
API integrations

🪄 Example Workflow

TRIGGER: Webhook call from chatbot → question from guest

1

Parse Message

Intent detection analyzes the guest's question to determine the category and urgency level. Natural language processing identifies keywords and context.

2

Check Internal Dataset

If keyword matches internal dataset (WiFi, schedule, weather):

Action: Return pre-defined answer from knowledge base

3

AI-Generated Response

If question is unknown or complex:

                                Action: Call GPT API with contextual prompt (itinerary + FAQs) and return AI-generated response
                            

4

Urgent Request Handling

If message includes urgent keyword ("medical", "lost", "complaint"):

                                Actions:

                                • Route to on-duty crew via Slack or SMS

                                • Log conversation for follow-up

                                • Send confirmation to guest

💭 Chatbot Preview

🤖 Virtual Concierge

What's the WiFi password?

The WiFi password is: Adventure2025
Network name: Guest_Network

Need help connecting? Let me know! 😊