Your Overall Rating
9.5
Excellent - Promoter
Exclusive Offer
As a thank you, enjoy 15% off your next booking!
Use code: RETURN2025
Valid until December 31, 2025
Use code: RETURN2025
Valid until December 31, 2025
Survey Status
â Completed
Submitted: June 23, 2025
NPS Score: 9/10 (Promoter)
Follow-up: None needed
Submitted: June 23, 2025
NPS Score: 9/10 (Promoter)
Follow-up: None needed
Satisfaction Metrics
9.2
Overall Experience
9.5
Crew Service
9.0
Yacht Condition
8.8
Food & Beverage
Share Your Experience
Guest Satisfaction Survey
Your feedback is invaluable to us. Please take a few moments to share your thoughts about your recent yacht charter.
Your Feedback History
Greek Islands Explorer - 2025
Resolved
What you enjoyed:
The crew was absolutely fantastic! Captain James and his team went above and beyond to make our trip memorable. The yacht was immaculate, and the sunset at Santorini was breathtaking. Would definitely recommend!
Suggestions:
Perhaps offer more vegetarian options for breakfast. Otherwise, everything was perfect!
â Thank you email sent
âĸ
â 15% discount offer applied
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â Feedback shared with crew
Caribbean Adventure - 2024
Resolved
What you enjoyed:
Amazing water sports equipment and the snorkeling was world-class. Loved the beach club stops and the flexible itinerary.
Suggestions:
WiFi could be stronger for remote work needs.
â Response sent
âĸ
â WiFi upgraded on vessel
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â 10% loyalty discount applied
Service Tickets & Follow-ups
About Service Tickets
When feedback indicates an issue or concern, we automatically create a service ticket to ensure proper follow-up. Our customer service team reviews each ticket and takes appropriate action within 24-48 hours.
đĢ Ticket #CS-2025-0423
Issue Type:
Menu Enhancement Request
Details:
Guest requested more vegetarian breakfast options. Current menu was satisfactory but limited in vegetarian variety.
Resolution:
Menu updated to include additional vegetarian breakfast items. Guest notified via email with updated menu preview. Changes implemented fleet-wide.
â Resolved by Chef Team
âĸ
Response time: 18 hours
âĸ
Guest satisfaction: High
đĢ Ticket #CS-2024-1287
Issue Type:
Connectivity Enhancement
Details:
Guest reported WiFi strength insufficient for remote work needs during Caribbean trip.
Resolution:
Starlink satellite system installed on M/Y Caribbean Dream. Guest offered complimentary upgrade on next booking. System now provides high-speed connectivity throughout Caribbean routes.
â Resolved by Technical Team
âĸ
Investment: $12,000
âĸ
Upgrade offer sent
Ticket Resolution Stats
100%
Resolution Rate
24h
Avg Response Time
4.8/5
Resolution Satisfaction