Automate guest communications, streamline pre-boarding workflows, and deliver 5-star experiences from booking through post-trip feedback. YachtMaze handles the details so your crew can focus on exceptional service.
From pre-boarding through post-trip, YachtMaze manages every touchpoint in the guest experience with intelligent automation and beautiful interfaces.
Personalized pre-boarding dashboard where guests view itineraries, purchase add-ons, submit special requests, and upload required documents.
View Guest Portal →Internal dashboard tracking pre-departure checklists, automated reminders at 7/3/1 day intervals, and real-time completion monitoring.
View Operations Hub →24/7 chatbot providing instant answers to common questions, routing urgent requests to crew, and reducing manual support burden by 70%.
View Chatbot Demo →Post-trip satisfaction measurement with NPS scoring, automated service ticket creation, and targeted re-booking incentives for promoters.
View Feedback Portal →YachtMaze delivers transformative results across operations, guest satisfaction, and revenue growth.
Reduction in manual pre-boarding administrative tasks
Average improvement in Net Promoter Score
Increase in add-on purchases through digital upselling
AI-powered assistance without additional staff
See how YachtMaze enhances every stage of the charter experience
Guest receives access to personalized portal. System sends 7-day reminder with complete trip details, document checklist, and travel instructions.
Automated reminders for missing documents. Guest browses add-ons, submits special requests, and receives 3-day reminder with pickup details and weather forecast.
1-day reminder with crew contacts, emergency procedures, and boarding confirmation. Operations team reviews checklist completion status.
Virtual concierge answers questions instantly. Urgent requests automatically routed to crew. Guest focuses on enjoying the experience.
Automated survey with NPS scoring. Low scores trigger service tickets for follow-up. Promoters receive exclusive re-booking offers.
Join leading yacht charter companies using YachtMaze to automate operations, delight guests, and drive revenue growth.